Black Shield
All-In-One Heat Pump
Sustainability
Heating
Innovation
Efficiency
Longevity
Dependability
ENERGY SAVINGS
STORAGE VOLUME
WARRANTY*
HEAT PUMP 2.0 - The Next Generation of All-In-One Heat Pump
![Black Shield](https://neopower.com.au/wp-content/uploads/2025/10/Untitled-1-1.png")
Black Shield Heat Pump 2.0
We’re proud to introduce the Heat Pump 2.0, Neopower Black Shield Series, the next-generation hot water solution engineered for superior performance, efficiency, and modern living.
Designed for the homeowner who values demand, reliability, sustainability and style, the new Neopower Black Shied Heat Pump set a new benchmark in heat pump technology.
Key Benefits at a Glance
Next-Generation Technology That Works Smarter
Unlike traditional single-speed heat pumps that constantly cycle on and off, the Neopower Heat Pump features advanced inverter technology. Its variable-speed compressor adjusts to real heating demand, delivering consistent water temperatures, reduced energy waste and ultra-quiet operation resulting in greater comfort and lower running costs.
Outstanding Efficiency = Real Savings
With inverter control, advanced heat exchangers and high-efficiency EC fan motors, the Black Shield achieves an impressive COP of up to 5.4, producing more hot water with far less electricity. That’s performance you can feel and savings you’ll see.
Bold Design. Built to Last
The matte black ABS finish delivers a sleek, minimalist aesthetic while offering exceptional resistance to corrosion and harsh weather, built for long-term outdoor durability.
Add Value to Your Property
A premium Neopower heat pump isn’t just an upgrade, it’s an investment. High energy efficiency ratings and contemporary design enhance property appeal and resale value.
Reliable Performance, Even in Cold Climates
Inverter technology adopts to temperature changes, maintaining stable heating without the inefficient stop-start cycling of older models.
Maximum Rebates, Better Affordability
The Black Shield qualifies for some of the highest STC and VEEC rebate values available, significantly reducing upfront costs and making this premium system more affordable.
Smart, Connected, In Control
Built-in Wi-Fi, app-based control (Android, iOS) and smart home integration with systems (Modbus) let you monitor performance, adjust settings, and enable predictive maintenance from your phone or system.
How Does an All-In-One Heat Pump Work?
The Neopower Black Shield uses advanced heat pump technology to extract heat from the surrounding air and transfer it to your water tank — delivering hot water with a rated heating capacity of 3kW and a COP of 5.4, at a fraction of the energy cost.
Air Absorption
The fan draws ambient air over the evaporator coil, where the R290 natural refrigerant absorbs heat energy — operating effectively in temperatures from -7°C to 46°C.
Compression
The DC inverter compressor pressurises the refrigerant gas with a rated input of just 0.556kW, dramatically increasing its temperature while consuming minimal electricity.
Heat Transfer
The superheated refrigerant passes through the condenser coil wrapped around the water tank, transferring 3kW of heating capacity to the stored water.
Hot Water Ready
Choose from multiple modes — Standard, Eco, or Hybrid (with the 1.6kW back-up E-heater). The built-in Sterilization Mode heats water to 60°C–70°C to eliminate bacteria.
Choose the Right Size for Your Home
The Black Shield is available in three capacities to match every Australian household. Not sure which size? Contact our team for a free assessment.
- ✓ Ideal for singles, couples & small families
- ✓ Apartments, units & townhouses
- ✓ Compact footprint for tight spaces
- ✓ Daily usage up to ~150L of hot water
- ✓ Lower upfront cost & running costs
- ✓ Perfect for the typical Australian family
- ✓ Standard 3–4 bedroom homes
- ✓ Handles simultaneous showers & appliances
- ✓ Daily usage up to ~250L of hot water
- ✓ Best balance of capacity & value
- ✓ Large families & multi-bathroom homes
- ✓ High daily hot water demand
- ✓ Homes with bathtubs & spa use
- ✓ Daily usage 250L+ of hot water
- ✓ Maximum storage for peace of mind
How Much Can You Save on Hot Water?
Hot water accounts for up to 30% of household energy consumption. See how the Black Shield compares to traditional systems — and check your Victorian rebate eligibility for even bigger savings.
- Efficiency~95%
- Power Draw3,600–4,800W
- Running Cost/Day~$3.00
- CO₂ per Year~3.5 tonnes
- Efficiency~75%
- Fuel TypeNatural Gas
- Running Cost/Day~$2.30
- CO₂ per Year~2.8 tonnes
- Efficiency (COP)540%
- Power Draw~556W
- Running Cost/Day~$0.60
- CO₂ per Year~0.6 tonnes
*These figures are industry estimates based on publicly available data for a typical 4-person Australian household using approximately 200L of hot water per day. Electricity rate assumed at 33c/kWh, gas at 2.7c/MJ. Black Shield running cost is calculated based on its rated input power of 0.556kW (as per manufacturer specifications) and a COP of 5.4. Electric and gas storage costs are based on general Australian energy industry benchmarks. Actual costs vary significantly depending on your location, household size, water usage, tariff structure, and climate. These are not official Neopower figures — contact us for a personalised savings assessment based on your specific circumstances.
About Neopower
Proudly Australian, Neopower has been leading the solar hot water industry since 2010. With thousands of systems installed across Australia, we combine local technical expertise and dedicated after-sales support to give you peace of mind and reliable hot water year-round.
Our products are eligible for multiple government incentives, including:
- Small Scale Technology Certificates (STCs)
- Victorian Energy Upgrades Program
- Solar Victoria Hot Water Rebate
- NSW Energy Saving Scheme
Operation guide
Subscribe to our YouTube channel for product introductions, installation tips, and operation demonstrations from Neopower.
You can also download The Manual
KEY FEATURES
EFFICIENCY
Achieve an industry-leading COP of 5.4. The Black Shield generates 5.4 kW of heat for every 1 kW of electricity consumed, delivering unmatched energy efficiency and faster heating.
CONSERVATION
Uses R290 natural refrigerant, which has extremely low GWP (Global Warming Potential), making it one of the most climate-friendly and cost-effective refrigerants available.
SILENT MODE
Operates in a dedicated silent mode, allowing users to enjoy a reduced operation noise level of just 42dBa.
DURABILITY
Features a high-grade, anti-corrosion enamel-coated tank paired with extra-thick carbon steel, backed by a 7-year warranty* for long-lasting performance.
CONVENIENCE
The smart colour touch screen makes controlling the system and changing settings a hassle-free experience. The integrated Wi-Fi function and free App allow you to remotely control and monitor the heat pump from anywhere.
INTELLIGENCE
Equipped with an advanced inverter compressor that intelligently adjusts its operating frequency based on real-time water usage, providing optimal energy efficiency without compromising performance.
Split vs All-In-One Heat Pumps: Which Is Right for You?
Not sure whether to choose a split system heat pump or an all-in-one unit? Here's a side-by-side comparison to help you decide.
- Separate outdoor compressor & indoor storage tank
- Slightly higher efficiency in some configurations
- Quieter compressor placement away from living areas
- More complex installation with additional pipework
- Higher upfront & installation costs
- Requires more space for two separate units
- Compact single unit — compressor integrated on top of tank
- Industry-leading COP of 5.4 with DC inverter compressor
- Silent mode at just 42 dBa — quieter than most split systems
- Simpler, faster installation — typically 2–4 hours
- More affordable with maximum STC & VEEC rebate eligibility
- Available in 210L, 270L & 320L — fits tight spaces & side passages
R290 Natural Refrigerant: Better for You & the Planet
The Black Shield uses R290 (propane), a Class 3 natural refrigerant that delivers superior heating performance with minimal environmental impact.
Why R290 Is the Future of Heat Pumps
Unlike synthetic refrigerants like R134a (which has a Global Warming Potential 1,430 times that of CO₂), R290 has a GWP of just 3. This makes it one of the most environmentally responsible choices for hot water heating in Australia.
R290's exceptional heat transfer properties allow the Black Shield to achieve its industry-leading COP of 5.4, delivering 3kW of heating capacity from a rated input of just 0.556kW — outstanding efficiency and lower running costs for your home.
As Australia phases out high-GWP synthetic refrigerants, the Black Shield is already future-proofed with next-generation technology used by all premium heat pump brands.
✦ Eco-Friendly ChoiceHow Does the Black Shield Compare?
See how the Neopower Black Shield stacks up against other popular all-in-one heat pumps available in Australia.
| Feature | Neopower Black Shield | Emerald All-In-One | Apricus AIO | iStore |
|---|---|---|---|---|
| COP (Efficiency) | 5.4 | ≈4.0* | 4.13 | ≈3.5* |
| Tank Sizes Available | 210L / 270L / 320L | 220L / 270L / 320L | 260L | 270L* |
| Refrigerant | R290 (Natural) | R290 (Natural) | R290 (Natural) | R290 (Natural) |
| Noise Level (Silent Mode) | 42 dBa | 39 dBa | 43 dBa | ≈45 dBa* |
| Inverter Compressor | ✓ DC Inverter | ✓ DC | ✗* | ✗* |
| Wi-Fi / App Control | ✓ Smart Life App | ✓ | ✓ | ✗* |
| Smart Home (Modbus) | ✓ | ✗* | ✗* | ✗* |
| Tank Warranty | 7 Years | 7 Years | 6 Years | 5 Years |
| Colour Touch Screen | ✓ | ✗* | ✓ | ✗* |
| Operating Range | -7°C to +46°C | -7°C to +43°C* | -7°C to +43°C | -7°C to +46°C* |
*Values marked with an asterisk (≈ or *) are approximate figures based on publicly available information, industry publications, and third-party reviews at the time of publishing (March 2026). These are not official manufacturer specifications and may not reflect the latest product updates. Competitor features and specifications are subject to change — please verify directly with each manufacturer for the most current data. Neopower Black Shield specifications are based on official product documentation for models NA43-210B, NA44-270B, and NA45-320B. Contact us for verified product specifications and a personalised comparison.
Technical Specifications
Detailed specifications for the Neopower Black Shield DC Inverter Hot Water Heat Pump. Select your model below.
All specifications sourced from the official Neopower DC Inverter Hot Water Heat Pump Instruction & Operation Manual for models NA43-210B, NA44-270B, and NA45-320B.
WARRANTY
| Component | Warranty Period (Parts Only) | Warranty Period (Parts and Labour) |
|---|---|---|
| Glass Lined Tank | 7 Years | 2 Years |
| Refrigeration | 5 Years | 2 Years |
| Electrical (controller and sensor leads) | 5 Years | 2 Years |
| Sacrificial Anode & PTR valve | 2 Years | 2 Years |
| Consumable Items | 2 Years | 2 Years |
Australian Government Rebates for Heat Pumps
The Neopower Heat Pump 2.0 qualifies for federal and state incentives. Contact us for a personalised rebate assessment.
Federal STCs
Upfront discount via Small-scale Technology Certificates, applied at point of sale.
Official InfoSolar Homes + VEU
Up to $1,000–$1,400 rebate for eligible owner-occupiers, stackable with VEECs.
Official InfoEnergy Savings Scheme
Upfront discount (~$405–$675) when replacing electric or gas hot water.
Official InfoREPS Scheme
Energy efficiency incentives via authorised providers. 2026 code being updated.
Official InfoSustainable Household Scheme
Zero-interest loans up to $15,000 for heat pump upgrades.
Official InfoRebate amounts and eligibility are subject to change. Information compiled from publicly available government sources as of March 2026. Always refer to official program pages for the most current details. Contact us for assistance.
What Our Customers Say
Real reviews from verified Australian customers on ProductReview.com.au
Me and my partner bought this heat pump last December, and it has been great. Our last heat pump was very noisy, this one's pretty quiet. We use midday offpeak hours to heat up the water, 210L is more than enough for the both of us. Overall a good buy.
We've been using the Neopower 210L heat pump for about 2 months now, and it's working really well. It heats up in around 1.5 hours and provides more than enough hot water for our family of three. We've noticed our electricity bill drop by almost 30% since switching over.
Excellent end to end service & product. Digital panel to set the desired temperature. Enough capacity to accommodate 5 people showering consecutively. Hot water runs in quickly. Very happy with everything.
Happy for the replacement and service from them. Gas really reduce from 1m³/day to 1m³/week. Thanks Zayn and your team.
Since installing the Neopower heat pump hot water system, our household's quality of life has really improved! This system is incredibly energy-efficient, and we've seen a noticeable drop in our electricity bills. It operates so quietly that we hardly notice it's on.
They provided exceptional customer service, patiently explaining the product and recommending the perfect system for my house. The installer was also professional, completing the installation efficiently. Both the product and the service exceeded my expectations. Highly recommend.
When I called David, instead of rushing to sell me the product, he was really patient to introduce the product, how good the energy saving is and recommended all the systems that fit my house. The installer Matthew is really really good too.
Excellent machine. Quiet, efficient, quick installation. Very happy with this machine.
Me and my partner bought this heat pump last December, and it has been great. Our last heat pump was very noisy, this one's pretty quiet. We use midday offpeak hours to heat up the water, 210L is more than enough for the both of us. Overall a good buy.
We've been using the Neopower 210L heat pump for about 2 months now, and it's working really well. It heats up in around 1.5 hours and provides more than enough hot water for our family of three. We've noticed our electricity bill drop by almost 30% since switching over.
Excellent end to end service & product. Digital panel to set the desired temperature. Enough capacity to accommodate 5 people showering consecutively. Hot water runs in quickly. Very happy with everything.
Happy for the replacement and service from them. Gas really reduce from 1m³/day to 1m³/week. Thanks Zayn and your team.
Since installing the Neopower heat pump hot water system, our household's quality of life has really improved! This system is incredibly energy-efficient, and we've seen a noticeable drop in our electricity bills. It operates so quietly that we hardly notice it's on.
They provided exceptional customer service, patiently explaining the product and recommending the perfect system for my house. The installer was also professional, completing the installation efficiently. Both the product and the service exceeded my expectations. Highly recommend.
When I called David, instead of rushing to sell me the product, he was really patient to introduce the product, how good the energy saving is and recommended all the systems that fit my house. The installer Matthew is really really good too.
Excellent machine. Quiet, efficient, quick installation. Very happy with this machine.
Frequently Asked Questions
Everything you need to know about the Neopower Black Shield All-In-One Heat Pump.
With a COP of 5.4, the Black Shield produces 3kW of heating from just 0.556kW of electrical input — using significantly less energy than traditional electric or gas hot water systems. Actual dollar savings depend on your location, household size, hot water usage, electricity tariff, and the system you're replacing. Contact us for a personalised savings estimate based on your specific circumstances.
Yes. The Black Shield operates in ambient temperatures from -7°C to +46°C, covering all Australian climate zones. The DC inverter compressor adjusts its speed continuously for stable performance without inefficient stop-start cycling. In extreme conditions, the 1.6kW back-up electric element activates automatically in Hybrid mode to ensure consistent hot water delivery.
The Black Shield qualifies for federal Small-scale Technology Certificates (STCs) across all of Australia — the value varies by zone and model. Additional state programs include Victoria's Solar Homes rebate (up to $1,000–$1,400), NSW Energy Savings Scheme, SA REPS, and ACT Sustainable Household Scheme. Rebate values and eligibility change — always confirm with the relevant official government program before purchasing.
The Black Shield features a silent mode operating at 42 dBa — comparable to a quiet library. The DC inverter compressor ramps up and down gradually rather than switching on and off abruptly, which eliminates the harsh start-up surges common in non-inverter heat pumps.
Yes. With a rated input power of just 0.556kW, most rooftop solar PV systems can easily power the Black Shield during the day. Use the built-in timer function via the Smart Life app or the LCD controller to schedule heating during peak solar production hours to maximise self-consumption.
The Black Shield offers four operating modes: Standard Mode (normal heat pump operation), Eco Mode (maximises energy efficiency), Hybrid Mode (heat pump + 1.6kW back-up E-heater for faster recovery), and Sterilization Mode (automatically heats water to 60°C–70°C to eliminate bacteria such as Legionella). You can also manually initiate a Forced Defrost cycle if heavy frost builds up on the evaporator.
A split system heat pump has a separate outdoor compressor and indoor storage tank, while an all-in-one unit like the Black Shield integrates the compressor on top of the tank in a single unit. The all-in-one design offers a smaller footprint, simpler installation with less pipework, and a lower total cost. The Black Shield achieves a COP of 5.4 with its DC inverter compressor. Compare all Neopower heat pump options →
The Black Shield is available in three models: NA43-210B (210L) for 1–3 people, NA44-270B (270L) for 3–5 people, and NA45-320B (320L) for 5+ people. The right size depends on your household's daily hot water usage, number of bathrooms, and peak demand patterns. Contact our team for a personalised recommendation.
R290 (propane) is a natural refrigerant with a Global Warming Potential (GWP) of just 3, compared to 1,430 for the older synthetic R134a. It delivers excellent heat transfer efficiency and has zero ozone depletion potential. R290 is classified as a Class 3 flammable gas, which is why the manual requires that it must only be handled by a technician with an appropriate Australian refrigeration license. Learn more about heat pump technology →
The Black Shield must be installed by licensed tradespeople in compliance with AS/NZS 3500.4 (plumbing) and AS/NZS 3000 (wiring). It requires a level concrete plinth supporting over 400kg, a dedicated 220–240V/50Hz circuit with a 10A breaker, and a certified tempering valve set to 50°C. Minimum clearances are: top ≥100mm, air outlet ≥600mm, air inlet ≥150mm, behind unit >10mm. If installed indoors, minimum room volumes apply (35m³ for 210L, 55m³ for 270L, 75m³ for 320L). Victorian installations require a licensed installer with a VBA Compliance Certificate. Find a qualified installer through our national distributor network.
Solar thermal systems (like flat panel or evacuated tube) heat water directly using sunlight and require roof-mounted collectors. The Black Shield extracts heat from ambient air, works in all weather conditions from -7°C to +46°C, and has no roof panels. For homes with existing rooftop solar PV, pairing a heat pump with your PV system is generally more cost-effective — the Black Shield only draws 0.556kW, which most solar systems can easily cover.
Per the manufacturer's maintenance schedule: every 6 months, gently operate the PTR valve lever to ensure it is not blocked. Every 5 years, replace the sacrificial magnesium anodes and clean the inner tank and E-heater. The unit's warranty may be voided if water quality exceeds specified limits — Total Dissolved Solids must be under 600 mg/L, Total Hardness under 200 mg/L, pH between 6.5–8.5, and Chloride under 300 mg/L. Unfiltered bore, dam, or river water will void the warranty.
The Black Shield comes with a 7-year warranty on the tank and 5 years on all other components. The warranty requires that the unit is installed by licensed tradespeople per the manufacturer's instructions, on a level surface (tilt must not exceed 3°), and that the water supply meets specified quality limits. For full warranty terms, refer to the product manual or contact our team.
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Neopower ™
Imaca Pty Ltd
ABN 651 4525 6542
1 Jellico Dr
Scoresby VIC 3179 Australia