ALL-IN-ONE
HEAT PUMP
Australian Company with
local tech & aftersales support
ENERGY SAVINGS
STORAGE VOLUME
STORAGE VOLUME
WARRANTY*
Start saving on your
energy bills today!
Upgrade to the best heat pump system and get up to 80% back through rebates. It’s a smart investment with quick payback!
Our Best Electric Heat Pump Products
Black Diamond Heat Pump
Neopower is the leading heat pump manufacturer and supplier in Australia.
Neopower has recently introduced the premium Black Diamond heat pump. With its sleek, modern design and advanced energy-saving technology, this model can cut your hot water costs by up to 75% by harnessing natural energy from the air to efficiently generate hot water, with an annual carbon reduction rating of 3 tonnes.
All In One Heat Pump
Neopower All-In-One Heat Pump reduces energy costs by 75% compared to conventional electric and gas water heaters, with an annual carbon reduction rating of 3 tonnes.
Neopower is the leading supplier and heat pump installer in Australia.
installation guide
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KEY FEATURES
EFFICIENCY
Our heat pump can convert 1kW electricity into 4kW of heat
CONSERVATION
R290 refrigerant is climate-friendly and cost-effective, fully compliant with the latest regulations
SAVINGS
Reduce energy costs up to 3 times compared to conventional electric and gas water heaters
RELIABILITY
The smart touch screen makes controlling the system and changing settings hassle free
CONVENIENCE
WiFi function with a free App can control and monitor the heat pump remotely
SMART
4 preset operation modes to suit different scenario, incl E-booster mode
WARRANTY
| Component | Warranty Period (Parts Only) | Warranty Period (Parts and Labour) |
|---|---|---|
| Glass Lined Tank | 6 Years | 2 Years |
| Refrigeration | 5 Years | 2 Years |
| Electrical (controller and sensor leads) | 5 Years | 2 Years |
| Sacrificial Anode & PTR valve | 2 Years | 2 Years |
| Consumable Items | 2 Years | 2 Years |
SIZING GUIDE & SPECIFICATIONS
| model |
|---|
| Heating Capacity at Air 20°C /15°C, Water Temperature from 15°C to 55°C |
| model | specifications | specifications2 |
|---|---|---|
| Model NO. | NA31-210A | NA32-260A |
| Heating Capacity (kW) | 2.9 | 2.9 |
| Power Input (kW) | 0.67 | 0.67 |
| COP | 4.33 | 4.33 |
| Power supply | 220V~240V / 50HZ / 1phase | 220V~240V / 50HZ / 1phase |
| Heat Pump Max. Power Input (W) | 1050 | 1050 |
| Heat Pump Max. Current (A) | 5.00 | 5.00 |
| Electric Heater Power (W) | 1500 | 1500 |
| Electric Heater Current (A) | 8.00 | 8.00 |
| Power Supply | 220V~240V / 50Hz | 220V~240V / 50Hz |
| Refrigerant | R290 / 400g | R290 / 400g |
| Net Dimension (mm) | Φ620×1582 | Φ620×1809 |
| Package Dimension (mm) | 700×700×1722 (with pallet) | 700×700×1952 (with pallet) |
| Net Weight (Kg) | 107 | 119 |
| Gross Weight (Kg) | 125 | 138 |
| Noise (dB) | 42 | 42 |
| Water tank volume (L) | 210 | 260 |
| Working temperature range (°C) | -7~43 | -7~43 |
| Stan | ECO | HYB | ELE |
|---|---|---|---|
| Standard | Economy | Hybrid | Heating element |
| Heat pump operates only, the default temperature is 60°C (adjustable 15°C~60°C) | Heat pump operates only, the default water temperature setting is 55°C (adjustable 15°C~60°C), restart temperature difference is 10°C | The default water temperature setting is 65°C (adjustable 15°C~70°C). The heat pump only runs until the water temperature reaches 60°C. When this temperature is reached, condenser turns off, the heating element is activated, continues, heating until reaches the set temperature | The heating element will work to heat the water. The default water temperature setting is 65°C (adjustable 15°C~70°C) |
| specifications | specifications2 |
|---|---|
| 210 L | 1-3 people |
| 260 L | 3-6 people |
Heat Pump Troubleshooting:
Simple Solutions for Common Issues
Heat Pump is Not Heating Up
- Check if the power cord is plugged into the GPO outlet.
- Ensure all switches are turned on at the isolator or power point.
- Check the circuit breaker or safety switch in the meter box.
- Unlock the display by pressing and holding the power button for 3 seconds. The shower head icon will illuminate, and the machine will start.
- If the system is in an OFF-timing mode, wait for the timer to activate.
- You may need to reschedule your start and stop times or deactivate the week mode if ‘W’ is displayed. (See operations manual for details)
- Learn more about optimizing your heat pump’s efficiency here.
- If the fan and condenser icons are absent, The Machine may have reached its set temperature. Check what tanks set temperature is set too. Refer to Setting tank temperature of the manual.
- Increase the tanks set temperature.
- The Heating mode may be set to ELE; Element mode only uses electrical element only. Press M button to cycle to a heat pump mode.
Heat Pump Water Temperature is Low
- The heat pump may not have power activated; refer to the previous questions.
- Tank set temperature is set to low.
- Hot water may have been drawn from the tank. It can take up to 4 hours to reheat a large volume of water. The shower head, fan and condenser icons will be illuminated on the display.
- Check if the PTR drain is running constantly. If so, a pressure limiting device may not be installed. Contact your plumber to ensure it is installed or if the PTR valve needs replacing.
- The shower head, fan and condenser icons are displayed on the screen, and the fan is blowing air. The machine may have a refrigerant leak. Action: Call service at 1300 062 788.
Not Enough Hot Water
- Long shower times or high volumes of hot water usage may be the cause.
- Tank set temperature is set to low.
- Consider setting the heat pump to Hybrid (HYB) mode. In HYB mode, the tank can be set to 70 degrees.
- Check heating period time settings, Machine may not have power supplied long enough to heat up the water.
- Check if the PTR drain is running constantly. If so, a pressure limiting device may not be installed. Contact your plumber to ensure it is installed or if the PTR valve needs replacing.
- A second machine is advised. The house hold is consuming too much hot water for just 1x single machine.
WiFi is Not Connecting
- Ensure your WiFi runs on a 2.4GHz band. You may need to configure your modem settings to this band.
- If the signal is weak, the modem or WiFi unit may be too far from the machine; consider installing a WiFi extender.
- Turn on WiFi at the machine by unlocking it and pressing and holding the power and up arrow buttons. (See operations manual for button combinations)
- Download the Smart Life or Tuya Smart app for connectivity. QR codes are available on our website and Apps from the app store.
Heat Pump is Running All the Time
- Set the timer interval for the time of use to optimize performance. Heat pumps work best during daylight hours. (See operations manual for details)
- The machine has water constantly consumed regularly during the day, the machine is working to Re-heat the water.
- Check if the PTR drain is running constantly. If so, a pressure limiting device may not be installed. Contact your plumber to ensure it is installed or if the PTR valve needs replacing.
- The shower head, fan and condenser icons are displayed on the screen, and the fan is blowing air. The machine is not increasing water temperature. The machine may have a refrigerant leak. Action: Call service at 1300 062 788.
OUR REVIEWS
We are positioned as a true market leader
I was looking for solar hot water system in the last few months, and have compared many brands. I have found evacuated tube solar collector is better than the flat panels. There are few companies can supply evacuated tube solar hot water with 15 years warranty. Compare with others, I have found Neopower solar hot water staff are very kind and willing to explain to me everything and not push for sales. And their price is $400-500 cheaper than similar quality systems. After installation, I have seen a big difference on my power bill. It is really a good investment for me. I am very happy to recommend it to all my friends.
Good quality product, excellent services
So far so good the power consumption in the the 1st week is unbelievable, we have gone from using 30 to 40 kwhs a day to under 10 . We have hot water all year round with the gas assist we never have to worry about running out. It actually looks better on the roof than most and the price was much better. anytime I needed to know anything from Neopower themselves they have been ever so helpful and the guys we bought and had it fitted by very helpful and nice. With victorias extra $1000 it was a no brainer. Extremely happy customers here.
Date PurchasedNov 2018
This electric solar hot water system has been in use for just over a year. Since that time we have used our booster for around one month during a real cold spell in winter. It has saved us a fortune (we had a gas hot water heater before). One regret is that we did not install it earlier.
I recently replaced my old gas hot water system with a Neopower flat panel gas boosted solar system. Neopower were very professional from quoting through to installation. Matthew the installer was very thorough, helpful and informative. So far the performance is excellent. We don't notice it is there and we have plenty of environmentally friendly hot water. I have no hesitation recommending Neopower.
I purchased my Neopower unit about October 2020. My gas consumption has crashed. I estimate I will pay for the unit in 2 years based on gas savings, probably sooner. Dispatch of goods was prompt and arrived 2,500k away in perfect order apart from 2 broken tubes. However spare tubes had been sent with the original order so no drama. The unit has worked perfectly. Rain hail and shine. On the South Coast we get it all. This unit is a unit for all weather, all seasons. I've had several different makes over the last 35 years. No more. Neopower only from now on.
Purchased in October 2020.
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Neopower ™
Imaca Pty Ltd
ABN 651 4525 6542
1 Jellico Dr
Scoresby VIC 3179 Australia