ALL-IN-ONE
HEAT PUMP
Australian Company with
local tech & aftersales support
ENERGY SAVINGS
STORAGE VOLUME
STORAGE VOLUME
WARRANTY*
Black Diamond Heat Pump
Neopower is the leading heat pump manufacturer and supplier in Australia.
Neopower has recently introduced the premium Black Diamond heat pump. With its sleek, modern design and advanced energy-saving technology, this model can cut your hot water costs by up to 75% by harnessing natural energy from the air to efficiently generate hot water, with an annual carbon reduction rating of 3 tonnes.
All In One Heat Pump
Neopower All-In-One Heat Pump reduces energy costs by 75% compared to conventional electric and gas water heaters, with an annual carbon reduction rating of 3 tonnes.
Neopower is the leading supplier and heat pump installer in Australia.
How Does an Electric Heat Pump Work?
air
External air is drawn in as the heat source
Air Heat Source
Heat from the air is absorbed and converted into usable energy by the heat pump
Refrigerant Evaporation
The refrigerant absorbs heat from the air and evaporates into a gas
Compression
The refrigerant is compressed by an electrically powered compressor, raising its temperature
In a heat pump system, the electrically powered compressor and fan drive the refrigerant through the compression and condensation stages, transferring heat to water or air.
Expansion
The refrigerant's pressure and temperature are reduced through the expansion valve, allowing it to re-enter the cycle
Condensation
The hot refrigerant is cooled by an electrically powered fan in the condenser, releasing heat.
Using Hot Water
The heated water is used for bathing or heating in residential or commercial settings
Heating Water
Water in the heat pump is continuously heated and made available for immediate use
Heat Exchanger
The heat exchanger transfers the absorbed heat to water for heating
Why Choose an Electric Heat Pump Hot Water System?
Feature | Electric Heat Pump System | Traditional Electric Water Heater |
|---|---|---|
| Energy Consumption (Per Year) | Low - Uses Air Heat Energy | High - Relies on Electric Heating |
| Electricity Savings | Up to 70% Savings | No Savings |
| Environmental Impact | Uses Renewable Energy | Relies on Fossil Fuels |
| Hot Water Supply | Continuous Supply | Limited Supply |
| Initial Cost | Relatively High | Relatively Low |
installation guide
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KEY FEATURES
EFFICIENCY
Our heat pump can convert 1kW electricity into 4kW of heat
CONSERVATION
R290 refrigerant is climate-friendly and cost-effective, fully compliant with the latest regulations
SAVINGS
Reduce energy costs up to 3 times compared to conventional electric and gas water heaters
RELIABILITY
The smart touch screen makes controlling the system and changing settings hassle free
CONVENIENCE
WiFi function with a free App can control and monitor the heat pump remotely
SMART
4 preset operation modes to suit different scenario, incl E-booster mode
Tips for Maintaining Your Electric Heat Pump Hot Water System
Filter Cleaning
Cleaning the Evaporator Fins To maintain optimal performance, clean the evaporator fins annually with a soft brush. Be sure to straighten any bent fins with an appropriate comb. This ensures proper airflow and system efficiency.
Pipe Inspection
Check for Leaks and Condensate Drain Regularly inspect all pipes and connections for any signs of leaks or water damage. Pay special attention to the condensate drain pipe for any blockages, which could cause water to accumulate at the base of the heat pump. Keeping this pipe clear helps maintain system efficiency.
Water Temperature
Adjusting the Water Temperature Set the water temperature between 50°C and 60°C to balance comfort and energy efficiency. Additionally, every six months, operate the lever on the Pressure and Temperature Relief (PTR) valve to ensure it's functioning properly and to prevent pressure build-up that could damage the tank. If the valve continuously leaks, it may indicate a problem that needs to be addressed.
System Maintenance
Drain, Flush, and Anode Replacement Every five years, perform a major maintenance task by draining and flushing the system. This includes turning off the power and water supply, releasing tank pressure, and thoroughly flushing the system. At the same time, inspect and replace the sacrificial anode, which protects the tank from corrosion. Ideally, the anode should be replaced every five years or sooner if it shows signs of wear.
Professional Maintenance
Safety Valve Replacement For long-term safety and optimal performance, replace all safety valves every five years. If your water supply has a Total Dissolved Solids (TDS) level above 600 ppm, consider replacing them every three years. It is strongly recommended that these maintenance tasks, especially those involving electrical components and plumbing, be performed by a licensed plumber or electrician. For more information or to schedule a service, please contact us at 1300 062 788.
SIZING GUIDE & SPECIFICATIONS
| model |
|---|
| Heating Capacity at Air 20°C /15°C, Water Temperature from 15°C to 55°C |
| model | specifications | specifications2 |
|---|---|---|
| Model NO. | NA31-210A | NA32-260A |
| Heating Capacity (kW) | 2.9 | 2.9 |
| Power Input (kW) | 0.67 | 0.67 |
| COP | 4.33 | 4.33 |
| Power supply | 220V~240V / 50HZ / 1phase | 220V~240V / 50HZ / 1phase |
| Heat Pump Max. Power Input (W) | 1050 | 1050 |
| Heat Pump Max. Current (A) | 5.00 | 5.00 |
| Electric Heater Power (W) | 2100 | 2100 |
| Electric Heater Current (A) | 10.00 | 10.00 |
| Power Supply | 220V~240V / 50Hz | 220V~240V / 50Hz |
| Refrigerant | R290 / 400g | R290 / 400g |
| Net Dimension (mm) | Φ620×1582 | Φ620×1809 |
| Package Dimension (mm) | 700×700×1768 (with pallet) | 700×700×1995 (with pallet) |
| Net Weight (Kg) | 107 | 119 |
| Gross Weight (Kg) | 125 | 138 |
| Noise (dB) | 42 | 42 |
| Water tank volume (L) | 210 | 260 |
| Working temperature range (°C) | -7~43 | -7~43 |
| Stan | ECO | HYB | ELE |
|---|---|---|---|
| Standard | Economy | Hybrid | Heating element |
| Heat pump operates only, the default temperature is 60°C (adjustable 15°C~60°C) | Heat pump operates only, the default water temperature setting is 55°C (adjustable 15°C~60°C), restart temperature difference is 10°C | The default water temperature setting is 65°C (adjustable 15°C~70°C). The heat pump only runs until the water temperature reaches 60°C. When this temperature is reached, condenser turns off, the heating element is activated, continues, heating until reaches the set temperature | The heating element will work to heat the water. The default water temperature setting is 65°C (adjustable 15°C~70°C) |
| specifications | specifications2 |
|---|---|
| 210 L | 1-3 people |
| 260 L | 3-6 people |
OUR REVIEWS
We are positioned as a true market leader
I was looking for solar hot water system in the last few months, and have compared many brands. I have found evacuated tube solar collector is better than the flat panels. There are few companies can supply evacuated tube solar hot water with 15 years warranty. Compare with others, I have found Neopower solar hot water staff are very kind and willing to explain to me everything and not push for sales. And their price is $400-500 cheaper than similar quality systems. After installation, I have seen a big difference on my power bill. It is really a good investment for me. I am very happy to recommend it to all my friends.
Good quality product, excellent services
So far so good the power consumption in the the 1st week is unbelievable, we have gone from using 30 to 40 kwhs a day to under 10 . We have hot water all year round with the gas assist we never have to worry about running out. It actually looks better on the roof than most and the price was much better. anytime I needed to know anything from Neopower themselves they have been ever so helpful and the guys we bought and had it fitted by very helpful and nice. With victorias extra $1000 it was a no brainer. Extremely happy customers here.
Date PurchasedNov 2018
This electric solar hot water system has been in use for just over a year. Since that time we have used our booster for around one month during a real cold spell in winter. It has saved us a fortune (we had a gas hot water heater before). One regret is that we did not install it earlier.
I recently replaced my old gas hot water system with a Neopower flat panel gas boosted solar system. Neopower were very professional from quoting through to installation. Matthew the installer was very thorough, helpful and informative. So far the performance is excellent. We don't notice it is there and we have plenty of environmentally friendly hot water. I have no hesitation recommending Neopower.
I purchased my Neopower unit about October 2020. My gas consumption has crashed. I estimate I will pay for the unit in 2 years based on gas savings, probably sooner. Dispatch of goods was prompt and arrived 2,500k away in perfect order apart from 2 broken tubes. However spare tubes had been sent with the original order so no drama. The unit has worked perfectly. Rain hail and shine. On the South Coast we get it all. This unit is a unit for all weather, all seasons. I've had several different makes over the last 35 years. No more. Neopower only from now on.
Purchased in October 2020.
